At Omar Trails, we aim to provide high-quality products and a smooth shopping experience. If for any reason you are not satisfied with your order, our Returns & Refund Policy explains how we handle returns, exchanges, and refunds.
Eligibility for Returns
You may request a return or exchange if:
- The product is defective, damaged, or incorrect upon delivery
- The request is made within 7 days of receiving your order
- The product is unused, in its original packaging, and includes proof of purchase
Products that show signs of use, are missing parts, or are not in their original condition will not be eligible for return.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Personal care travel items
- Consumables (if applicable)
- Items marked as “Final Sale”
Refund Process
- Approved refunds will be initiated within 7–10 business days after we receive and inspect the returned product.
- Shipping fees (if applicable) are non-refundable.
Exchanges
If you received a defective or incorrect item, we will arrange an exchange at no additional cost. Exchanges are subject to product availability.
Return Procedure
- Contact us at [email protected] within 7 days of delivery with your order details and reason for return.
- Our support team will provide instructions for returning the item.
- Once the returned item is received and inspected, we will notify you of the status of your refund or exchange.
International Returns
As Omar Trails operates worldwide, customers are responsible for return shipping costs unless the return is due to an error on our part (defective, damaged, or incorrect product).
Contact Us
For return or refund requests, please email us at:
Email: [email protected]